Driving Healthy Relationships with ‘Self Serve’ Employee Experience

We all know that relationships take time and effort to develop and maintain. Sadly, even a long term relationship can be broken from in-attentiveness and ineffective communication. In the world of business, impacts from a strained employer-employee relationship can be catastrophic, felt directly via a drop in their productivity and potentially disruptive exit costs.

Repeated lockdowns have placed huge pressure on the employee and employer relationship. Many organisations haven’t had the capacity to engage with customer queries let alone those of their employees. Even in better times, most HR departments are swamped dealing with complex case management, leaving little time to deal with often repetitive day to day employee queries. Something as simple as providing a counter service to liaise with employees and handle their enquiries takes more time and resources than most can provide. Neglect strains the employee relationship.

While Employee Experience is a wide topic with both functional and non-functional elements, fostering the employee relationship is an important part of it. Given the potential impact on overall Employee Experience, it perhaps should be considered one of the most critical facets. Good Employee Experience has shown to significantly deter employees leaving a company within the first three years and can form a successful foundation in the employer-employee relationship. Beyond retention, it also impacts employee efficiencies, driving or limiting organisation success and productivity.

Employee Self Service, supported by proactive notifications and automation are key technology aspects supporting the relationship elements of Employee Experience. You could be forgiven for viewing this as minimising or removing the relationship, but to sustain a relationship is hard work and efficiency is key to enabling the drive for relationship quality.

We can visualise the simplicity of good employee interactions by comparison of the user journey with and without Employee Self Service enhancements:

Whether you currently use Workday, SAP SuccessFactors, Northgate, MidlandHR or another HR/HCM application vendors do not have the flexibility needed to offer a joined-up, end-to-end, Employee self-service solution, that enables direct interaction with the business via a focused portal, streamlining processes across the business.

Over the last 5 years, Boxfusion has been working with Oracle Cloud to meet the Employee Experience challenges for our customers.

Our solution enables:

• Proactive chat (live chat and chatbots)
• Self-service portals
• Advanced knowledge
• Automatic decision making

and much more to help build a great Employee Experience.

The Boxfusion-Oracle cloud solution can seamlessly integrate with 3rd party HCM applications and other back-office systems, ensuring a 360 employee view is at the core of the Employee Experience, without the need to rip and replace your existing platform.

Find out more about the benefits of the Boxfusion Employee Experience Solution here.

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