AI & Conversational Service with Jake Patterson

Beyond CX Podcast: Episode 1

Thrilled to announce our Podcast, Beyond CX, which delves into technology insights and stories, in and beyond the world of Customer Experience (CX) with experts from across the industry.

The show is hosted by Andy Stevens, a CX evangelist with extensive experience in developing and implementing enterprise technologies for companies worldwide.

In the first episode of Beyond CX, our host Andy Stevens interviews Jake Patterson to explore conversational service technologies like chatbots, Generative AI, and knowledge bases, and their usage in Enterprise. They delve into the hype surrounding gen-AI, innovative possibilities and the factors to consider when designing service experiences for internal and external users. Jake Patterson is a Principal Consultant and Conversational AI Lead at Boxfusion.

You can listen to this debut episode on Spotify, Apple Podcasts, and YouTube.

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