Unlocking the Value of Data with Caroline Carruthers

Beyond CX Podcast: Episode 4

In this episode, Caroline challenges the conventional wisdom that more data inherently leads to better outcomes.

The discussion with host Andy Stevens underscores the need for organisations to shift their focus from amassing data to strategically utilising it to address specific challenges with cross-department collaboration.

Caroline Carruthers is an award-winning data expert and author and one of the first women to be a chief data officer in the UK. She has played a pivotal role in guiding numerous organisations towards becoming data-enabled enterprises.

Beyond CX is also available on Spotify, Apple Podcasts, and YouTube.

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