Remove the Siloes between Sales, Service and Marketing
Over the last few years, exceptional customer experience (CX) teamed with an enhanced user experience (UX) has been at the core of what businesses are striving to achieve.
How do businesses bridge departmental gaps and in turn deliver great CX?
A steep rise in customer expectations has revealed demands for a complete and immediate purchasing experience, quick resolution times and multiple ways to connect with a brand. Furthermore, customers want to be able to access information in as quickly as a matter of seconds. With these customer expectations soaring, and technology advancements going way beyond what we’ve ever seen before, a huge window of opportunity is presenting itself to brands looking to stay ahead of their game.
Business leaders are in the midst of crucial evaluations that are raising questions to capabilities of their current Sales, Service and Marketing technology solutions. As different business areas race ahead with disparate new initiatives, an alarming number of gaps are being uncovered.
White paper
Neil Sholay (VP of Digital Business, EMEA Oracle) and Andy Stevens (Delivery Director & Co-Founder, Boxfusion Consulting) have teamed up to produce a comprehensive white paper that covers:
- An introduction to today’s customer expectations
- Major CX trends and predictions
- Fundamental business gaps resulting from heightened customer demands
- Hi-tech: A look into industry-specific developments
- First steps towards addressing business gaps
- Integrating solutions that close the business gaps and increase customer satisfaction