Boxfusion

Laura Langenaken

Following completion of her MSc in Business Engineering, Laura worked in Group Operations at RBS. She later joined Boxfusion in 2014 and is Senior CX Cloud Consultant specialising in Oracle Service Cloud (RightNow). Laura is a certified RightNow CX Technical Implementation Specialist.

CX Cloud, Oracle Intelligent Advisor, Oracle Policy Automation / November 25, 2016

Blog by Laura Langenaken

Five of the best features in the November 2016 Oracle OPA release

The November 2016 OPA release has opened up new doors to enhanced user experience...

7 min read

CX Cloud, Oracle Service Cloud, Technical / March 22, 2016

Blog by Laura Langenaken

Service Cloud Upgrades support to PHP version 5.6.18

Oracle announced recently the PHP version included in the Customer Portal will also be...

4 min read

Oracle B2C Service, Oracle Service Cloud / March 13, 2015

Blog by Laura Langenaken

Customising Oracle Service Cloud: Job Role functionality

This blog post discusses an issue with contacts having more than one job role in Oracle...

4 min read

Oracle B2C Service, Oracle Service Cloud / October 31, 2014

Blog by Laura Langenaken

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 2: Agent Desktop

This is the second of two blog posts based on a conference we recently attended on the...

3 min read

Oracle B2C Service, Oracle Service Cloud / October 22, 2014

Blog by Laura Langenaken

Update on the Oracle Service Cloud Solution Roadmap 2014/2015 – Part 1: Customer Portals

This is the first of two blog posts, which give an overview of the intended strategic...

4 min read

Oracle B2C Service, Oracle Service Cloud / September 26, 2014

Blog by Laura Langenaken

Customised maps in Service Cloud Customer Portal

Oracle Service Cloud Customer Portal offers a variety of different enhancements to help...

4 min read