News and insights

7 min read

eBook: Evolving to an Intelligent Customer Service Experience

Read our latest eBook to learn how you can level up your customer service experience, and generate value for customers, agents and business ops teams.

1 min read

Role of Fear in User Experience (UX)

Why IQPC chose Boxfusion to support their digital transformation

Discover how Boxfusion Consulting helped IQPC realise their vision. Joining the programme at a difficult moment and worked as an extension of the IQPC team to identify and overcome the major roadblocks.

2 min read

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CX Cloud, Oracle Service Cloud, Oracle Digital Assistant, User Experience (UX), Generative-AI

Case Study

Crafting Excellence: Smeg’s Innovative approach to Customer Service

Learn how Smeg delivers excellent customer service by leveraging Oracle's Generative AI...

3 min read

Beyond CX Podcast, Generative-AI

Past Event: Dec 21, 2024

AI with Purpose & the Boiling Frog with Caroline Carruthers

Beyond CX Podcast: Episode 3

1 min read

News and insights

Featured Blog

User Experience (UX) / September 14, 2023

Redwood: Oracle's love letter to Enterprise UX

By Dan Raper

Featured Resource

Self Service / September 15, 2022