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Network Rail Transforms Customer Experience with Oracle Cloud
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Evri wins Oracle Markie Awards for Best Use of CX Ecosystem
In our previous announcement, we reported that Boxfusion and its clients Evri (previously Hermes) and Center Parcs were shortlisted as finalists at the Oracle Markie Awards for their excellence in designing and implementing Oracle CX solutions.
“The Markie Awards celebrate innovation and the fierce dedication to excellence that characterises world-class customer experiences that drive measurable business outcomes,” said Rob Tarkoff, executive vice president and general manager, Oracle Fusion Cloud CX.
The Connector Award for the Best Use of Ecosystem or Cross-Departmental Solution recognises customers that integrate and connect solutions to create healthy ecosystems to nurture lasting customer relationships.
Evri embarked on a journey to transform their sales programme to capture more accurate data and use it efficiently to improve sales performance and customer experience. The solution delivered process standardisation, better insights into sales performance management, it removed information siloes resulting in greater pipeline accuracy and improved customer service.
"We're really excited to see Evri win this award as recognition for their hard work and vision to improve the experience of their sales teams and their customers. We relish our partnership with the team at Evri and their openness towards innovative options - a well deserved award at the Markies in 2022!", Andy Stevens, Co-founder and Director at Boxfusion commented on Evri’s achievement.
"Boxfusion has been a massive support in developing our Commercial CRM platform. Their knowledge of the platform, its capability and integration with other Oracle products has helped us achieve our objectives. I would recommend Boxfusion to support a wide spectrum of Oracle integrations," said John McDermott, Retail CX and CRM Manager, about Evri’s experience working with Boxfusion
About Evri: Previously Hermes, Evri is the UK’s largest Parcel Delivery company that delivers over 640 million parcels a year on behalf of many of Europe’s top retailers. Its mission is to provide value for money to organisations large and small, supporting the efficient delivery of parcels to all corners of the UK and beyond with international shipping.
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