Case Study
Crafting Excellence: Smeg’s Innovative approach to Customer Service
Learn how Smeg delivers excellent customer service by leveraging Oracle's Generative AI...
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It’s time again for Oracle’s main CX awards of the year, and we are absolutely thrilled to announce that Boxfusion has once again been recognised across multiple categories.
Boxfusion has been nominated at the Oracle Markie Awards for the CX SI Partner of the Year category, for the third time. The good news doesn’t stop there as Boxfusion’s clients Evri (Hermes) and Center Parcs have also been nominated for The Connector Award for the Best Use of Ecosystem or Cross-Departmental Solution, and The Futurist Award for Perseverance in Customer Support Challenges, respectively.
"It's fantastic to see our clients shortlisted for Markie Awards in 2022 - recognition of the achievements we've had together. And of course we're excited and delighted to also be nominated again in the SI of the year category, with the associated global recognition for the awesome work and innovation our amazing team has been delivering. Win or lose, it's an outstanding achievement to be named finalists on this stage that recognises brilliant work in the customer experience arena." said Andy Stevens, Director, Boxfusion Consulting.
You can see the full list of finalists here.
Winners of the Oracle Markie Awards will be announced at Oracle’s mega event, CloudWorld, the week of October 17, 2022 and Boxfusion’s very own, Andy Stevens will be attending the event.
Naturally, we are excited to find out who wins, but still, we are pleased to be named among the top innovators and disrupters within the Oracle Space. Watch this space for further updates.
CX SI Partner of the Year, category celebrates ‘Oracle Advertising and CX’s staunchest ally’: those who elevate Oracle technology through innovation and finding fresh perspectives from concept, to design, and through implementation.
The Connector Award for the Best Use of Ecosystem or Cross-Departmental Solution recognises customers that integrate and connect solutions to create healthy ecosystems to nurture lasting customer relationships.
The Futurist Award for Perseverance in Customer Support Challenges acknowledges customers who have successfully overcome and delivered top-tier customer service using Oracle technologies, during the tumultuous period of 2020 and 2021.
About Evri: Previously Hermes, Evri is the UK’s largest Parcel Delivery company that delivers over 640 million parcels a year on behalf of many of Europe’s top retailers. Its mission is to provide value for money to organisations large and small, supporting the efficient delivery of parcels to all corners of the UK and beyond with international shipping.
About Center Parcs: A network of holiday villages in the UK and Ireland that offers 2.2 million customers every year short break experiences in a natural forest location. Its mission is to deliver an outdoor, fun-packed and activity-filled family holiday atmosphere, whatever the weather.
About Oracle Markie Awards: The Oracle Markie Awards celebrate the accomplishments of advertising, marketing, sales, and service organizations who are setting new and innovative standards for engaging customer experiences across the buyer journey.
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