Join our mission to raise the bar in CX consulting.

This is an exceptional opportunity for a Principal Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of Cloud consultants, specialising in Oracle Service Cloud (formerly RightNow), as well as having exposure to market-leading integration with platforms like Oracle Sales Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Service Cloud will have a real and visible positive impact on the way your customer operates on a day to day basis.

What we’re looking for

As part of our continuing growth, we are looking for a Senior or Principal Oracle Service Cloud Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle Service Cloud projects, so ideally the successful candidate will have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles. However, for those candidates with good experience in other similar technologies and who show strong potential, we will also consider cross-training into Oracle Service Cloud (we are justifiably proud of the breadth and depth of our internal Service Cloud training).

Responsibilities 

Key Activities

• To provide experienced, high quality technical consulting services to end-clients (in one or
  more technologies), including:
  • Taking architectural decisions and producing designs
  • Taking third party software decision
  • Technically leading/guiding technical delivery teams, acting as the expert
  • Managing technical teams
  • Configuring Oracle applications to support any requirements needed (core, non-core, integration, specialised modules)
  • Enforcing quality within the delivery team
  • Defining development, configuration management and deployment processes at clients
  • Being responsible for overall management of risks and issues, and defining and mitigating key project risks
  • Providing accurate estimates for work being carried out by the delivery team
  • Managing hours so that delivery timelines for the client are achieved and in accordance with the quality standards of Boxfusion Consulting
  • Communicating technical solutions to both client and Boxfusion Consulting staff in a clear and concise manner both verbally and in written form
  • Interfacing with key client staff, including Business Analysts, Architects and Managers on a day-to-day basis
  • Managing clients and their expectations of the delivery team
  • Working in Boxfusion’s HQ or at client sites across the UK and Europe (and possibly
    beyond)
• Helping to drive technical innovation within the company. This includes but is not limited to:

  
  

  • Researching configuration approaches for applications in which we specialise and
    documenting short training documents as well as best-practice techniques
  • Researching and testing functionality provided by new application software patches and
    documenting for the purposes of internal knowledge and sales
  • Researching and testing functionality provided by future application upgrades, and documenting for the purposes of internal knowledge and sales
  • Production of internal “tools” to support consulting activities or new sales propositions
  • Technical research of new technologies in which we may subsequently specialise
  • Production of training courses on new technologies
  • Keeping abreast of announcements from, and engaging with, Oracle and
    communicating any that may affect the company or provide it with further opportunities
• Act as a technology evangelist through:
  • Writing on the company blog
  • Providing regular technical communications to personnel within the organisation about
    technologies in which we specialise
• Supporting Sales through:

  
  

  • Identification of further sales opportunities at existing clients
  • Delivery of pre-sales activities to support the sales process
• Ensuring administration processes are followed by delivery teams;
• Delivering training to less-experienced consultants

Occasional Activities

• Creating and maintaining project plans
• Supporting the recruitment processes
• Training new Boxfusion Consulting personnel, or end-customer personnel
• Making presentations to customers, either as part of a project or during Boxfusion Consulting’s sales activities
• Supporting day-to-day operational activities of Boxfusion Consulting
• Investigation of technology areas to support the creation of new marketing offerings
• Creation and maintenance of Best Practice Technical Notes, as well as internal training courses, covering modules of the Packaged Software
• Creation of blog entries for the company blog
• Engaging with Oracle as part of understanding more about the products in which we specialise and their roadmaps
• Training on, and implementation of, non-core technologies at clients or Boxfusion Consulting
• Any other duties requested by management commensurate with the grading of the post.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle Service Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £78,000 – £100,000 (including pension and bonus) depending on experience and potential, plus private medical insurance.

How to apply

If you want to take your CX Cloud career to the next level, click Apply!

This is an exceptional opportunity for a Senior CX/CRM Consultant to join our cutting-edge Oracle CX Cloud Practice and accelerate their career.

You will be working within an established team of CX Cloud consultants, specialising in Oracle Service Cloud and Oracle Engagement Cloud, as well as gaining exposure and experience to other elements of the market-leading Oracle CX Cloud offering, including Oracle Marketing Cloud, Oracle Platform-as-a-Service and Oracle Integration Cloud. You’ll be responsible for understanding the customer’s critical business processes, defining how they can be better supported through the use of modern software applications, and subsequently customising the application before rolling it out to the customer’s users. You will also be playing a role in leading and guiding Junior Consultants.

Your delivery of Oracle CX Cloud projects will have a real and visible positive impact on the way your customer operates on a day to day basis.

Purpose of the role

To provide innovative solutions to our clients’ business needs by delivering and assisting in managing all stages of a customer project including demonstrations, design, development and implementation of the Oracle applications in which we specialise. Additionally, to play a leadership/guiding role to junior resources alongside, or in the absence of, a Principal Consultant.

What we’re looking for

As part of our continuing growth, we are looking for a Senior CX/CRM Consultant to join our CX Cloud practice. The ideal candidate is someone who is truly passionate about delivering project success, who wants to be at the forefront of delivering innovative, intelligent solutions to our customers, and who wants to work alongside the very best consultants in the CX Cloud industry.

The role is customer-facing, working on the delivery of Oracle CX Cloud projects, so ideally the successful candidate will have strong experience of the delivery of Oracle CX Cloud in functional/technical roles. We will also consider candidates with good experience in other similar CRM or CX technologies and who show strong potential, as we can provide in-depth training into Oracle CX Cloud.

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Responsibilities

Working in Boxfusion Consulting’s HQ or at client sites across the UK and Europe (and possibly beyond).

Key Activities

• Performing a senior technical role, guiding Consultants and client personnel on best-practice techniques;
• Performing a team leader role, leading and managing Boxfusion teams on customer projects;
• Coaches more junior consultants in the company’s delivery approach and standards;
• Designing and architecting solutions, consisting of but not limited to:
  • Conducting end user interviews with our customers'; users, for the purposes of identifying gaps and challenges with their user experience and user journeys.
  • Leading and facilitating user experience focused workshops with customers
  • Leading workshops and client meetings to understand the Business Requirements where further detail is needed;
  • Eliciting and challenging the customer’s Business Requirements and potentially supporting the documentation of these requirements;
  • Leading solution designs, describing how the Oracle application, or a module of the Oracle application, fits in to the rest of the architecture;
  • Prototyping and designing wireframes to support user interface and user experience design activities
  • Creating functional designs, high-level designs and low level designs as appropriate.
• Providing implementation, enhancement and support of Oracle application based solutions,
  consisting of but not limited to:

  
  

  • Learning, and keeping up to date with Oracle application configuration skills;
  • Configuring the Packaged Software to support the business requirements and end
    user experience goals;
  • Configuring the Packaged Software to support integration to other packaged and
    custom software;
  • Supporting testing and deployment of the application solutions;
  • Supporting design and execution of data migration activities.
• Identifying where Packaged Software design decisions can have wider impacts, and raising
  those to client and/or Boxfusion Consulting personnel;
• Communicating technical solutions to both client and Boxfusion Consulting staff in a clear
  and concise manner;
• Delivering demonstrations, as part of pre-sales or during implementations;
• Interfacing with key client staff on a day-to-day basis;
• Potentially acting as the most senior Boxfusion Consulting consultant on a client site, and
  managing the client relationship day-to-day;
• Providing accurate estimates for work being carried out by oneself and by team members;
• Identifying and raising, risks and issues; and
• Managing hours so that timelines are achieved in accordance with the quality standards of
  Boxfusion Consulting.

What we offer

We are dedicated to providing our consultants with the ability to continually develop their knowledge and skills. You will receive industry-leading, ongoing training in Oracle CX Cloud as well as related software, with the aim of supporting you in continuing to be a leading expert in the technology. You will be exposed to some of the largest and most innovative digital transformation projects in the industry, both here in the UK and further afield, giving you unparalleled experience. You’ll also be working in a team of consultants who are leaders in the Oracle CX Cloud field – as well as being a genuinely nice group of people.

As we are a smaller organisation, individual achievement is much more visible as are opportunities for personal growth, both of which will allow you to truly accelerate your development.

Finally, beyond an exciting and rewarding career, we offer a generous package of £50,000 – £78,000 (including pension and bonus) depending on experience and potential, and after 2 years you also become eligible for our private medical insurance scheme.

How to apply

If you want to take your Oracle CX Cloud career to the next level, click Apply!